replacement-refund-form

01

Eligibility pre-check

Which issue applies to you?*

Logistics Error Wrong size/color/model - within 3 business days

Arrival Damage Broken/torn/defective - within 3 business days

Performance Failure Material failure during use - within 15 business days

Lost in Transit No tracking movement

Delivery date*

Your claim may not be eligible. Claims must be filed within the specified timeframes.

02

Order information

Order number*

Email address used for order*

Tracking number*

03

Mandatory evidence upload

Shipping label photo*

📷 Click to upload shipping label photo

Product flat-lay photo*

📷 Click to upload flat-lay photo

10-second video*

🎥 Click to upload video (MP4, MOV)

⚠️ DO NOT RETURN THE ITEM - Unauthorized returns void eligibility

04

Resolution preference

Select your preferred resolution*

Path A: Free Replacement 15-23 business days

Path B: Full Refund 10-15 business days

05

Issue description

Describe the issue in detail*

06

Contact information

Full name*

Phone number*

Confirm email*

Your cart is empty

Your cart

Estimated total

Contact Support

Quality Resolution Form

Eligibility pre-check

Order information

Mandatory evidence upload

Resolution preference

Issue description

Contact information

Country/region

Quality Resolution Form

Eligibility pre-check

Order information

Mandatory evidence upload

Resolution preference

Issue description

Contact information